I changed my mind. Can I get a refund or make an exchange for a new size/color?
All sales are final. We do not accept returns for refunds, credits, or exchanges.
Please make sure that you have reviewed all information prior to finalizing your purchase.
What forms of payment do you accept? Can I use PayPal?
We accept all major credit cards, PayPal, Klarna, Shop Pay, and Shop Pay Installments.
Why does my billing and shipping address have to match?
We require that your billing and shipping address match as an additional step to prevent credit card fraud.
Can I track my order?
Once your order ships, you will receive a shipping confirmation e-mail that includes a UPS tracking number.
When will I receive my order?
Please allow 1 – 2 business days for order processing and an additional 2 – 5 business days for shipping. If your order has not arrived within these guidelines, please contact info@turtlefactory.com.
I changed my mind. Can I get a refund or make an exchange for a new size/color?
All sales are final. We do not accept returns for refunds, credits, or exchanges.
Please make sure that you have reviewed all information prior to finalizing your purchase.
I do not live in the United States. Can I place an order?
We currently accept orders from residents in the United States and Canada. Please view our terms for specific details.
Can I contact you directly with any questions?
Please email info@turtlefactory.com with any questions regarding your order. We will do our best to reply within 48 business hours.
Can I order other items that are not offered on the web store?
We are only offering a select group of items through the web shop at this time. Our inventory changes weekly, so please check back for store updates and news announcements on product releases.
